terms and conditions

Terms & Conditions – Fleurs du Liban

At Fleurs du Liban, we put as much care into our service as we do into our flowers. We want your experience with us to be simple, transparent, and enjoyable. These Terms & Conditions are here to explain how shopping with us works, in clear language.

1. Acceptance of Terms

By visiting or shopping on www.fleursduliban.com, you agree to these Terms & Conditions. If you do not agree, please do not use our website.

2. Purchases

When placing an order, you will be asked to provide details such as:

• Payment method (e.g., credit card)
• Billing address
• Shipping address

By doing so, you confirm that:

• You are authorized to use the payment method you provide
• The information you provide is accurate and complete

To process your order, we may share payment details with trusted third parties such as banks or payment processors.

We may cancel or refuse an order if:

• The product is unavailable
• There is an error in pricing or product information
• We suspect fraud or unauthorized use

3. Availability & Accuracy

We do our best to keep our website information accurate and up to date. However, occasionally products, descriptions, or prices may be incorrect or change without notice. We reserve the right to update or correct information at any time, even after an order is placed.

4. Returns & Complaints

We take great care in preparing and delivering our flowers. If, however, you did not receive the correct order or noticed a quality issue, please contact us at contact@fleursduliban.com within 48 hours of delivery. Kindly include clear photos of the product you received and explain the issue. Our team will review your request and get back to you quickly.

Please note:

• As flowers and other perishable or customized items are delicate, we generally cannot accept returns or exchanges, unless there is a problem with the order or its quality.

5. Accounts

If you create an account on our website, you agree to provide accurate information and keep your login details secure. You are responsible for all activity under your account.

6. Governing Law

These Terms are governed by the laws of Lebanon.

7. Changes to Terms

We may update these Terms & Conditions from time to time. By continuing to use our website after changes are published, you agree to the revised Terms.